International Orders

General Information

In most cases, we can accept orders from US territories (Virgin Islands, Puerto Rico, Guam, American Samoa), and US military addresses (APO and FPO). We can also ship to Canada, Mexico and most other countries, provided that we are not restricted by US trade laws or by our manufacturers' export policies. Please contact us with details on your specific needs and we will respond promptly.

Products and Pricing

All prices on our website are in US dollars.

Products, accessories, documentation and packaging may not conform to your country's specifications, voltage, labeling standards and safety requirements.

Manufacturer warranties may not be valid, and repair services may not be available in your country. If you wish to have an item serviced under its U.S. warranty policy, please contact us at (800) 979-3311 to request an RMA (return merchandise authorization) and await further instructions. You will be responsible for shipping the item back to ProAudio.com at your own expense.

International Payments

International orders must be prepaid in full. All payments must be made in US dollars.

We accept PayPal as well as Visa, Mastercard, American Express or Discover credit cards in payment for international orders. It is very important that the billing address, phone number and CVV code you provide match the information on file with your credit card issuer - we will not ship your order until your card has been verified. The verification process for international credit cards can take several business days, depending on the country.

Wire transfer is also available for international orders; click here to download instructions. Wire transfer orders will be held until the transfer of funds is confirmed.

International Shipping

We ship internationally via UPS, FedEx and in some cases, the US Postal Service. We will only ship international orders to the account holder's verified billing address - no exceptions. A signature is required upon delivery.

Shipping Charges: Free shipping does not apply for destinations outside the continental U.S. Shipping estimates calculated at checkout will include include international shipping charges and insurance (duties and taxes will not be included). We can usually bill charges to your UPS or FedEx account if arrangements are made when the order is placed.

Customs, Duties and Taxes: Orders shipped outside the US are usually subject to customs evaluation and/or import tariffs. We are not responsible for customs delays and cannot offer advice regarding any duties or fees that you may incur. Please direct any questions regarding customs, duties and taxes to your government's import office. You are responsible for making sure that the products you order can be lawfully imported to the destination country. If a shipment is returned to us because of your refusal to pay customs fees, you will be held responsible for the outbound and return shipping charges as well as a minimum 20% restock fee.

Shipping Damage: Damage to international shipments must be reported within 5 days of receipt. Please contact us at (800) 979-3311 to request an RMA (return merchandise authorization) to begin the replacement process.

International Returns

All international sales are final. Please choose your products carefully, as international orders cannot be cancelled or returned once they are processed. If you refuse delivery for any reason, you will be held responsible for the outbound and return shipping charges as well as a minimum 20% restock fee.

Defective Products: Products that are defective out of the box must be reported to our office within 5 days of receipt. Please contact us at (800) 979-3311 to request an RMA (return merchandise authorization) to begin the replacement process. You will be responsible for shipping the item back to ProAudio.com at your own expense.

For more information about our international order policies, please contact us. We reserve the right to refuse any international order at our discretion.

 

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